February 2010

HDI Trillium Chapter February Monthly Meeting

The Groundhog Day Effect in IT

Event Date: Tuesday, February 2, 2010
Event Time: 2:30 pm to 3:30 pm, Eastern Time
Cost (HDI/itSMF members): $0 (Complimentary)
Cost (Non-members): $0 (Complimentary)
Venue: A computer at your home or office

Synopsis

This free webinar will not only be educational, but entertaining as well. It is being offered exclusively to HDI menbers. You will learn: * The little things the service desk can do to create a different perception for the business and drive high value in return * Motivation for security - Security concerns after ten years are still not a motivator to people * People are more effective with a carrot than a stick - Returning the power to the people * What do I really want to do, and how can I go about achieving that? * And much more... 

Speaker Bio

Christopher Dancy, Founder, ServiceSphere
Christopher Dancy, ITSM Evangelist and founder of ServiceSphere, is a nationally recognized authority on Service Management, Service desk best practice and Social Media Guru. His blogs and comments are followed by 1000´s in the IT and Service desk communities.

Bonus

One lucky attendee will win a Full Conference Package (including air and hotel) for HDI's 2010 Annual Conference and Expo

Events