Gerry Geddes BIO

Director of Education, Executive Consultant                      

Gerry is an IT management and support professional with over 30 years experience who has managed large IT projects, run IT Divisions and provided Executive Consulting and Education to many Fortune 500 IT leaders globally. He represents Fruition Partners speaking engagements internationally. He is accountable for the oversight and management of major implementation projects globally.

Recognized as one of the top IT Service Management consultants in the world, Gerry has extensive experience as a conference speaker and educator. He is a business process specialist focusing on Business and IT Alignment and Organizational Change Management. This involves a process of benchmarking, analysis and recommendations followed by coaching mentoring and the transfer of knowledge.

Highlights:

• Has led large global process maturity assessments
• Strategic Advisor to one of world’s largest ITIL implementations
• Delivered the first ITIL Foundation Sarbanes Oxley course for CIO’s and IT Auditors

He is a business process specialist focusing on the alignment of IT and business processes and organizational change management.

Activities:  
            Process and Project Implementations

• Specialist in consolidation of processes and tools of multiple Help Desks into a single Service Desks
• Led several successful ITIL implementations globally
• Managed design and operation of Network Operations Centres and Service Desks
• Implemented many Help Desks/Call Centres including processes and technology
• Managed implementation of several large LAN’s   

Leadership

• Currently:
• Teaches ITIL V2 and V3
• Delivers Strategic coaching and workshops to CIO’s and IT Executives
• Speaker at international IT Service Management Conferences

• Managed Network Operations and Customer Support Departments
• Managed IT Service Management Centre of Excellence
• Project lead on many large technology implementations

Key Results and Achievements:           

• Experience as internal and external consultant on business process and organizational realignment  
• Successful implementation of service management projects
• Track record of fostering a continuous improvement environment
• Performed business process assessment, gap analysis and made delivered on improvement recommendations

Special Recognition/Education:

• IT Executive Management Certificate (level one & level two)
• ITIL Service Manager Certificate
• Foundation Certificate in IT Service Management
• Covey Leadership Institute Facilitator
• Founding Chair of itSMF Canada
• Former executive of Toronto Help Desk Institute
• Past Member of University of Dallas Graduate School of Management (IT Service Management and Cross Concentration Offerings Advisory Committee)