Glen Purdy BIO

Glen is a Management Consultant and Associate Director with Fujitsu Consulting.

With over 20 years of experience as an Information Technology Service Management (ITSM) practitioner, in both insourced and outsourced environments, Glen’s experience in assessing, designing, and operating IT service organizations enables him to provide his clients with insightful guidance from a combined business, technology, and customer perspective.

As an early adopter of the IT Infrastructure Library (ITIL), Glen was certified at the ‘Service Manager’ level in IT Service Management in 1999, and has since assisted a number of clients improve the efficiency and effectiveness of their IT service delivery and support organizations utilizing the ITIL framework for industry best practices. Most recently, Glen has been selected by the ITIL Examination Agency as an Approved EXIN Service Manager Exam marker, and served as one of the QA Reviewers of the upcoming ITIL v3 'Service Transition' publication.

Glen is also an active member of the Help Desk Institute; having participated at the Local Chapter level, and internationally on their Member Advisory Board.  Glen served as one of the contributing Subject Matter Experts for HDI’s recently published book entitled “Implementing Service and Support Management Processes: A Practical Guide”, and recently participated in HDI’s current review of their “Support Center Leadership Certification Standards”.