Past Meetings and Events 2005

October 26, 2005

What's it all about ITIL.....

Time: 05:30 PM
Location:  Metro Hall
Room: 303
Speaker: Katherine Lord, Practice manager/ITIL Trainer - B Wyze Solutions
Help Desk/Service Desk analyst stream and New Help Desk/Service managers.

There have been many sessions about ITIL in the past year and we thought we would take a different approach and explain what is ITIL and how does it affect your job as a Service Desk/Helpdesk analyst or new Helpdesk/Service Desk manager. What will you gain from learning about this Best Practice? Do I have to know all 10 processes and the Service Desk function or can I focus on the Service Desk and Incident Management? This session will talk specifically about the Service Desk and Incident Management and only briefly touch on the other processes.

Who should attend? Service Desk and Help Desk analysts and new Service Desk and Help Desk managers who have not had any introduction into the best practice and who want to understand what ITIL is all about.

Please join us for a light supper and opportunity to network with your peers.

ATTENTION MEMBERS: One attendee will win a free 2.5 day ITIL Foundations Course provided by B Wyze Solutions, a $1495 value.

September 21, 2005

Season Kickoff Networking Event - Milestones Restaurant

Time: 05:30 PM
Location:  Milestones Festival Hall, 132 John St. (just north of Metro Hall)
Room:
Speaker: Networking Event

We are pleased to present our new Chapter President - Carol Parker. Carol will be replacing John Peco who has concluded his term. You are invited to join us in thanking John for his excellent leadership over the past 2 years and welcoming Carol into her new role!

This informal gathering will be a great evening of networking for all members. Members are asked to invite colleagues that might consider joining our chapter.

Cash Bar. There is no meeting fee for this event.

Come on out and meet your new Chapter Executive. We look forward to seeing you!

June 15, 2005

Annual Networking Event - Milestones Restaurant

Time: 05:30 PM
Location:  Milestones Festival Hall, 132 John St. (just north of Metro Hall)
Room:
Speaker: Networking Event

We are pleased to announce our new Chapter President - Carol Parker. Carol will be replacing John Peco who will be concluding his term at the end of the month. You are invited to join us in thanking John for his excellent leadership over the past 2 years and welcoming Carol into her new role!

Our new June event is a social and networking meeting for all members, their guests and prospective new members. Members are asked to invite colleagues that might consider joining our chapter. Cash Bar.
There is no meeting fee for this event.

May 19, 2005

Cost Justifying ITIL Service Mgt Process Implementation: Fact or Fiction

Time: 07:30 AM
Location:  Metro Hall - Building opens at 7:30 a.m. - Morning Meeting
Room: 302
Speaker: Lisa von Massow - Pink Elephant

Fact: Cost justifying the ITIL framework in a complex business environment can be a serious challenge.

Fact: Understanding and continuously improving IT process maturity is a journey and requires significant commitment, both in terms of resources and financial considerations.

But what’s the pay off? That’s the question most CIOs want answered before they are willing to commit to changing IT processes, procedures and culture. Many global organizations that have planned their ITIL implementations well started with a sound business case, but when it comes to process, what are the tangible benefits that can be reaped?

This session will focus on what some major industry leaders have gained through their own process improvement efforts and how you can leverage this publicly available information to kick start and cost-justify your own ITIL implementation with cold, hard FACTS.

Lisa von Massow joined Pink Elephant in August 1999. As Director of Business Development for Central and Eastern Canada, Lisa plays a key role in Pink Elephant's growth as the world's leading provider of IT service management education and consulting. With over 10 years of IT training and professional services experience, Lisa also possesses the highest level of ITIL certification. She is ITIL Service Manager Certified. Throughout her tenure with Pink Elephant, Lisa has assisted many North American organizations in successfully building ITIL business cases to justify IT process improvement initiatives.

Please note this is a breakfast meeting and starts at 7:30 a.m.

Metro Hall opens at 7:30 a.m. the meeting will start at 7:45 a.m. and will finish at 9:00 a.m.

April 20, 2005

Managing Cultural Transformation - While Adopting New ITIL Processes

Time: 05:30 PM
Location:  Metro Hall
Room: 307
Speaker: Panel Session

This panel will discuss 'Managing Cultural Transformation' - while adopting new ITIL proceses and dealing with the idea of getting people to embrace process change.

The ITIL bandwagon seems to gain speed daily for many and varied reasons. Some look for new processes, some look for new tools. When considering “softer” issues such as “cultural transformation”, usually a few people are sent off on some Essentials training… …or even worse, its ignored altogether.

Please join us for a light supper and discussion on this hot topic with industry professionals.

February 16, 2005

Change, Change, Change Examining the 'Keys' for Successful Deployments

Time: 05:30 PM
Location:  Metro Hall
Room: 302
Speaker: Gena Restivo, Helpdesk, Tech. Training & Video Conference Mgr-AstraZeneca

As one of the world's leading pharmaceutical companies, with over 60,000 employees worldwide and 1700 in Canada, our speaker will discuss a case study of a Real-world Technology Deployment.

In a year of complete organization change, the HelpDesk manager was challenged with:
Design and implement a new Technology Training and Development department; implement a new Security Protocol campaign; Upgrade all three year old field and in-house computers; install a new operating system; deploy a high speed vitual private network to 500 field base employees.

Please join us for a light supper to hear Gena's other challenges, her discussion will include the Solution, the toolkit and the Results.

January 26, 2005

Preparing your Service Desk for deployment readiness

Time: 05:30 PM
Location:  Metro Hall
Room: TBA
Speaker: Panel Discussion

Please join us for a panel discussion on preparing your service desk for deployment readiness. Listen to peers and practitioners on their experiences preparing for deployments.
Our panel will discuss Critical Success Factors, the Image of IT (what is your brand), Quality of IT Service, Taking a Leadership Position, Planning and Managing Deployment Priorities - Staffing, Integrating Staff Training and much more.
Please note the meeting date is one week later than our usual date.
Please join us for a light dinner, and an opportunity to network with your peers in the Service Desk/Help Desk professional industry.

HDI Deployment Readiness (PPT)