Past Meetings and Events 2007

May 17 , 2007

Doing The Right Things The Right Way Is No Longer Enough

Time: 11:45AM
Location: Novotel Hotel on The Esplanade
Speaker: Glen Purdy (Associate Director - Fujitsu Consulting, Inc.) - Biography

Premise:

With business leadership facing continuous corporate and cultural changes, IT management must adapt with them, and contribute to or enable these changes. As a partner, IT must focus on business alignment & value ….. in addition to best practice processes & activities.

The ITIL framework reflects the need to deliver and support IT services which meet the needs of the business. Unfortunately, many of us have fallen into the trap of assuming that just because we are more efficient and/or effective (based upon some previously defined objectives) that our current suite of services are exactly what our customers require.

IT Management must recognize that their business leadership is in the midst of unprecedented change, and that IT must keep pace with, if not lead, that change.

This session will highlight the need to define and articulate value driven business outcomes for ITIM initiatives, and will provide some tools for capturing the critical linkages between ITIL processes / activities … and the required business results that they can help to deliver.

HDI / itSMF members: $30 - - Non-Members: $40

March 28 , 2007

HDI Trillium Chapter Annual Conference (Download Brochure)

Time: All Day Conference
Location: Novotel Hotel on The Esplanade
Keynote Speakers: Char LaBounty and George Spalding

Premise:

This full day conference, geared to IT Support professionals, is designed to initiate great networking and even better learning. If you’re considering ITIL, come and listen to those that have already begun the process. If you’re struggling with strategy, meet colleagues that are also struggling. If you just want to improve what and how you do it, come and participate.

This conference is for you: IT Support Managers/Supervisors - Help Desk/Service Desk Supervisors/Managers - Career-minded Support Analysts.

HDI / itSMF members: $199 - - Non-Members: $299

February 20, 2007

Top Hiring Mistakes & How To Avoid Them

Time: 12:00PM
Location: Novotel Hotel on The Esplanade
Speaker: Katherine Spencer Lee (Executive Director - Robert Half Technology)

Premise:

Who has ever made a hiring mistake? There is no shame in making hiring mistakes. They are incredibly easy to make, however they can cost your team and your company money and lost productivity. While not all hiring mistakes can be avoided, you can prevent a lot of problems by creating a strategic hiring process with checks and balances. This presentation will discuss some ideas that will help you do just that.

Leveraging her more than 15 years of recruiting, interviewing, and hiring help desk professionals, Katherine will share her most successful techniques. Topics she'll discuss in this discussion include the following:

Creating a success formula
Filling needs, not desks
Reviewing resumes strategically
Making the most of the interview process
Creating attractive job offers
Checking references

HDI / itSMF members: $30 - - Non-Members: $40

January 30, 2007

New Year - New Training

Skills Development Workshop
Time: 12:00 PM - 4:30 PM
Location: Novotel on The Esplanade

Audience:

This workshop will appeal to Help Desk/Service Desk Managers, Team Leads and Analysts. In many cases, managers will accompany their teams and attend the workshop together.

Theme:

Practical solutions for today’s Help Desks/Service Desks.

Format:

Beginning with lunch and closing with a key note address for all attendees, the afternoon will be divided into two streams with workshops targeting analysts and team lead/managers.

HDI / itSMF members: $99 - - Non-Members: $149