Past Meetings and Events 2009

January 21 , 2009

One Task List

Time: 6:00PM to 8:00PM
Location:  NOVOTEL Toronto Centre - 45 The Esplanade
Speaker: Barry Cousins - Biography

Premise:

Does your help desk get drawn into IT projects? Do your project teams get drawn into support incidents?

One Task List is the story of an Information Technology team struggling to balance their planned projects with their day to day support work and all the other things that just seem to come along.

It's a practical solution to a common dilemma facing most project-driven organizations: How can we keep our commitments to budgets and time lines while still being responsive to the ever-changing needs of the business?

The technology revolution, labor shortages, and global competition have produced a new recipe for corporate success. The key ingredient is a stable team of happy, well-equipped people.

HDI / itSMF members: $20 - - Non-Members: $35

March 25 , 2009

How to Use Metrics to Increase Service Desk Performance

Time: 1:30PM to 3:30PM
Location:  Toronto Dominion Bank Tower - Suite #5300 (Room: Clarkson Tetrault)
Speaker: Gerry Geddes- Biography

Premise:

The session included:

* Learn how to make sure you measure the right things for the right reasons
* How to create a measurement dashboard
* Avoid the traps common to Service Desk metrics
* Metrics and behaviour
* Suggested metrics to get you started

HDI / itSMF members: $20 - - Non-Members: $35

May 6 , 2009

HDI Trillium Chapter 7th Annual Conference

Time: All Day Event
Location:  Metropolitan Hotel Toronto
Speaker: Multiple Speakers (Click here for a detailed list of Conference Speakers with synopses)

Premise:

The 7th Annual HDI Trillium Chapter Conference was held on Wednesday, May 6th 2009.

HDI / itSMF members: $149 - - Non-Members: $199 - - Additional Attendees: $99*

Event Sponsors:
ThinkITSM - - FrontRange - - Monitor 24-7

Events