Recognition Awards
HDI's Analyst of the Year
OVERVIEW
Each year HDI Global works jointly with the HDI local chapters to identify and award the industry’s top first-level support analyst. Support analysts that are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally and globally for this prestigious award.
The nominator will present a personal business profile of the nominee and the nominee’s company, in addition to specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and consistently exceeding performance objectives.
The winner from each region will be invited to participate in the HDI’s Help Desk Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo.
This award is sponsored globally by Robert Half Technology.
Nominee Requirements:
- Chapters may open the nomination process to everyone, but to qualify for nomination, at least one person from the company/site must be a member of HDI
- The nominee must have at least 75% of their daily tasks related to direct customer Tier 1 support and the nominee needs to have been in a Tier 1 position for at least 9 months of the previous 12 months
- The nominee cannot be a member of the Awards Committee
- A maximum of two nominees per company/site. If multiple nominations are received, the company/site management will approve only two nominees
- Commitment to excellence will be demonstrated by the Nomination Criteria as listed on the nomination form
- Any previous year Global winner in this competition is not eligible for subsequent nomination
Nomination Process:
- Nominations may be made by analysts, managers, peers, customers, support personnel, or the analyst themselves
- Suggested limit of two nominations per help desk. If there are more than two nominations, the help desk manager will select two nominees to represent their help desk.
- The current help desk manager must approve the nomination. The committee will confirm approval for each nomination
- If a nominee receives more than one nomination, all applications will be attached and provided to the judges
- Complete the nomination form and forward it to vpmarketing@hditrillium.com
- All nominees must be available for a personal interview conference call scheduled by the Awards Committee
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