Rob McDougall BIO

Rob McDougall, president and co-founder of Upstream Works has been a catalyst for change within the Call Center industry for many years. With Upstream Works, he developed a successful business model that provides technology solutions to many high profile customers. He continues to be a force for ongoing strategic business development throughout the organization. To ensure that Upstream Works continues to be a leader of innovation, Rob plays an active role in promoting the company through company evangelism, articles and various speaking engagements. Rob is the author of many of Upstream Works’ White Papers.

Prior to the creation of Upstream Works, Rob held the role of R&D Director for TSB International/Telco Research, where he was responsible for product development and the tactical direction of InterLynx CT, which was renamed and ultimately evolved into Upstream Works’ core product “eMedia CMAS”. In his distinguished 20 year career, Rob also served as the Product Development Manager for Perle Systems Ltd. He graduated as an Electrical Engineer from the University of Western Ontario.

Outside of business hours, he is an active leader for the Scouting movement. He also enjoys playing the guitar and is a singer/song writer.

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