Upcoming Events

January 31, 2012 - Chapter Meeting WEBCAST

Topic: Incident Management Metrics A University of Miami Case Study
Presented by: Eddie Vidal, Manager Enterprise Support Services, University of Miami
Date: Tuesday January 31st, 2012
Time: 12:00-1:00pm EST
Cost: No Charge
Location: Webcast

We live our whole lives being measured, for example, how much did we weigh at birth? What grades did you receive on your report cards? What score did you receive on your SAT's? As a manager, how do you measure yourself? How does your boss measure you? Does he/she use an annual review or balanced scorecard? Are you measured by the number of times you buy lunch for your team?

Many measurements are subjective which can lead to differences of opinion. Measurement is important, because it puts vague concepts into context. It is not enough to say you want to deliver quality service, but you must define what it means to know if you are succeeding. Eddie Vidal will introduce the tools, templates and samples on grading and ranking your Help Desk Analysts in 8 different categories he implemented at the University of Miami.

Since all these numbers and measurements will get you nowhere without the buy-in and contribution of the Analysts you are measuring, Eddie will walk you through the steps he navigated and provide you a starting point to implement an analyst dashboard within your organization and improve the quality of service provided to your customers.

Registration Link: http://www.eventbrite.com/event/2351389068

Past Events

November 16, 2011 – Chapter Meeting

Topic: Holiday Party!
Date: Wednesday November 16, 2011
Time: 5:00 pm to 7:30 pm
Free: Members - Free, Non-Members - $10
Location: Alleycatz Live Jazz Bar | 2409 Yonge St. Toronto, ON
Registration Link: http://www.eventbrite.com/event/2314839748

We'll pop the champagne and toast to the reason.
Colleagues, Friends, Food and Fun are a must during the season!

An opportunity to network with your colleagues in the industry and see what others are doing in their organizations. Some of our speakers from 2010-2011 year will be attending so you will have an opportunity to hang out with them one on one!

First 25 registrants will be entered twice to win prizes!

September 25-28, 2011 - FUSION 11

Uniting the World of Service Management

Date: September 25-28, 2011
Location: Washington, DC

Learn More
Download Brochure

September 22, 2011 – Chapter Meeting

Topic: 'Battle of the Tablets' Apple iPad versus BlackBerry PlayBook
Date: Thursday September 22, 2011
Time: 1:30 pm to 3:30 pm
Free: Free for everyone
Location: Novotel, 45 The Esplanade, Toronto

Synopsis

• Which tablet will reign supreme on performance and speed?
• Which will have the best apps from a business perspective?
• Which will have the best user experience?
• TabbleBabble - Battle of the Tablets (pdf)

If you have own a tablet and would like to participate please email: vplogistics@hditrillium.com
First 50 HDI Members to sign up will be given a chance to enter to Win an Apple iPad or Blackberry PlayBook!!
Details and Registration

May 12, 2011 - Annual Conference

Date: Thursday May 12, 2011
Time: 7:30 am - 4:30 pm
Location: Hart House, 7 Hart House Circle, University of Toronto

Details and Registration

Register early for discount earlybird pricing!

March 23, 2011 - Chapter Meeting

Topic: Managing a Multi-Generational Workforce
Speaker: Lara Dodo, Regional VP, Robert Half Technologies

Date: Wednesday March 23, 2011
Time: 1:30 pm to 3:30 pm
Fee: Free for everyone
Location: Novotel, 45 The Esplanade, Tornto

Details and Registration

February 16, 2011 - Chapter Meeting

Topic: Is the Service Desk the ‘Rodney Dangerfield’ of IT; does yours get the respect it deserves?
Speaker: Charles Cyna, President, ThinkITSM

Date: Wednesday February 16, 2011
Time: 1:00 pm to 2:30 pm
Fee: Free for everyone
Location: Webinar from your own computer

November 24, 2010 - Holiday Networking Event

Event Time: 4:00 pm - 7:00 pm
Location: PJ O'Brien's, 39 Colborne Street, Toronto

Events